Return and Exchange Policy

Returns & Exchange Policy

We value your experience and aim for complete satisfaction. This policy is effective for all orders placed on thebtclub.com.

Returns

Non-returnable (hygiene):

Boxers, shorts, bodysuits, crop tops, tank tops and baby tees.

7-Day Money-Back Guarantee — Prepaid orders only*

Applicable only to orders placed on or after 24 June 2026.

Prepaid orders can be refunded to the original payment method within 7 days of delivery, in these specific cases only:

• You received the wrong item; or
• You received a damaged or defective item; or
• A genuine size / fit issue — provided the item is returned 100% original, unused and unwashed, with all tags and packaging fully intact.

*Every return is verified by our quality team on receipt. This guarantee does not apply to change-of-mind, to items that are used, washed, worn or altered or returned without their original tags, to sale or flash-sale purchases, or to Cash on Delivery (COD) orders. COD orders are eligible for exchange or store credit only — no bank refund.

Refunds

Exchanges

• Accepted within 7 days of delivery for non-sale items.
• Priced higher: pay the difference upfront via a prepaid method.
• Priced lower: balance issued as store credit (The BT Club Gift Card).
• Sale items and baby tees, tank tops, crop tops, bodysuits, boxers and shorts cannot be exchanged.

Process

1. Initiate: call +91 9035569429 / +91 9220808544 or email support@thebtclub.com with photos/videos.
2. Approval: reviewed within 48 hours; reverse pickup arranged if approved.
3. Packaging: pack securely in the original packaging.
4. Resolution: processed after the item is received and passes inspection.

Other Conditions

Cancellation: only before the order is dispatched.
Covered defects: loose stitching, discoloration, uneven dye, excessive pilling, missing parts, tears or frays.
Not covered: improper washing/care, normal wear and tear, alterations, accidental damage or misuse.