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You can exchange/return an order by letting us know via a call (9 a.m. to 6 p.m please, Monday to Saturday) or drop us a text/whatsapp at +91 9026704813 or email us at hellothebtclub@gmail.com. If for some reason we are unable to pick up your calls, feel free to drop us a text on WhatsApp. We will get back to you as soon as possible.

We accept returns and exchanges within 15 days of the order. Please ensure while returning the product(s) that the packaging is intact.

Full refunds will be provided in your BT Wallet as a form of store credit which you can use at the time of your next purchase.

In case there are areas where we cannot provide a pick-up service you can self-ship your product to :
Shri Krishna Synthetics, A-2, Preet vihar colony, Nauchandi Ground, Meerut, 250002. M : +91-9720306743.
We will provide you with store credits in your BT Wallet for the returns and the shipping charges born by you as well.