FAQs

Payment Modes

We accept various modes of payment which include Credit Card, Debit Card, Net Banking, EMI and Cash, Card/Wallet and COD (Cash on Delivery).

Is it safe if I make the payment online?

All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

What do I do if my payment goes through but I don't get an order confirmation?

DON'T Panic!! We are here for you. Just text us on WhatsApp +91 9220709083, call us at +91 9220709087, or email us at Support@thebtclub.com and tell us what happened. We'll process your order from our end. :))

Time Period

TheBTclub offers Pan India delivery within 1-4 business days. Our Delivery partners are Bluedart, Delhivery, Fedex, DTDC, DOTZOT, USPS, UPS, and India-Post to name a few.

We have a 7-day free and easy, no-questions-asked exchange for the same or different products right from your doorstep, or store credit in case of returns. No refunds in bank due to the high cost of shipping and exchanges we do not want to pass on to our customers. Extremely sorry for that though!

All items must be in unused condition with all original tags attached and packaging intact.

In case there are areas where we cannot provide a pick-up service you can self-ship your product to:
BTCLUB APPARELS PRIVATE LIMITED,
3rd Floor, C-109, Sector-10, Gautam Buddha Nagar, Noida, 201301, M: +91-9220709087.

You can place a request to cancel the order within 6 hours of placing it.

Please call us at +91-9220709087 or email us at Support@thebtclub.com to cancel the order at any time.