Contact Us

Payment methods


Payment Modes 

We accept various modes of payment which include Credit Card, Debit Card, Net Banking, EMI and Cash, Card/Wallet and COD (Cash on Delivery)

Is it safe if I make the payment online?

All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

What do I do if my payment goes through but I don't get a order confirmation? 

DON'T Panic!! We are here for you. Just drop us a text/WhatsApp or call us at +91-9026704813 or email us at hellothebtclub@gmail.com and tell us what happened. We'll process your order from our end. :))

Is it safe if I make payments through net banking, Debit or credit card?
All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

 

Delivery and Returns


Time Period

TheBTclub offers Pan India delivery within 2-7 business days. Our Delivery partners are Bluedart, Delhivery, Fedex, DTDC, DOTZOT, USPS, UPS, India-Post to name a few.

Customers can exchange/ return their order within 15 days after an order has been delivered.

Full refunds will be provided in case of returns in your BT Wallet as a form of store credit which you can use at the time of your next purchase.

All items must be in unused condition with all original tags attached and packaging intact.

In case there are areas where we cannot provide a pick-up service you can self-ship your product to :
Shri Krishna Synthetics, A-2, Preet vihar colony, Nauchandi Ground, Meerut, 250002. M : +91-9720306743.
We will provide you with store credits in your BT Wallet for the returns and the shipping charges born by you as well.


Please note : Delivery fee charged on Cash On Delivery orders will not be refunded in case of returns. We encourage you to pay online to avoid any COD charges in the first place.

Cancellation

You can place request to cancel the order within 6 hours of placing it.
To cancel, login to your account from the menu and click on orders. You will have the option to cancel the order.

Please note : You won't be able to cancel your order once it is shipped.

In case you have checked out as a guest, give us a call or drop us a text/WhatsApp at +91-9026704813 or email us at hellothebtclub@gmail.com to cancel the order at any time.



Store

2548 Broaddus Maple Court Avenue,
Madisonville KY 4783,
United States of America

Call Us: 1–234–5678901
Mon-Sun: 9:00am - 9:00pm

For All Editorial Inquiries:

Call Us: 1–234–5678902
Mon-Fri: 9:00am - 5:00pm
info@mydomain.com

For All General Customer Inquiries:

Call Us: 1–234–5678902
Mon-Sun: 9:00am - 9:00pm
info@mydomain.com

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